|
ContactQ is an open source (GPL) call center application server designed for inter-working with a PBX and as a stand-alone system.. For all communication regarding the ContactQ open source project please email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. Commercially supported versions of ContactQ are available from Braxtel Communications Inc. |
|
Version 1.0 functionality:
- GNU/Linux appliance call centre
- Simple install from CD (iso image)
- Fully managed via web interface.
- Multiple partitions (Domains)
- Fully featured ACD supporting
- Multiple queue modes
- Call pull back on no answer
- Overflow to voicemail
- Overflow to external number
- Queued voicemails
- Scheduled call recording
- Time / Day queue membership
- Time / Day routing rules
- Agent unavailable types
- Skills based routing (9999 skill levels)
- IVR
- SmXml scripting
- Web based editing and deployment
- Telephony based agent logon
- Agent DDI with voicemail to email
- Web based system administration
- Multi Language support (US English only in Version 1)
- LDAP integration
- Partition (domain) configuration
- Role based login
- Supervisor Monitor / Listen-in
- SNMP support
- Real-time Supervisor Dashboard web application providing
- Agent and queue performance statistics
- Agent and queue drill down statistics
- Real-time Agent Dashboard
- Agent performance statistics web application
- SIP Media Gateway
- Local SIP accounts
- Remote SIP accounts via a proxy / registrar
|
|
|
ContactQ partners with Digium. 
|
|
|
